How YLAG introductions work

For businesses buying gardening enquiries from Coalesce Local Ltd. Purchasing is available only when the portal explicitly offers checkout.

What the fee buys

A fixed, clearly displayed fee buys the customer introduction described on the enquiry page. It does not guarantee a booking, quotation acceptance, customer budget or future repeat visits. There is no ongoing percentage on work from the introduction. YLAG is not VAT-registered; no VAT is added.

One active introduction

We allocate the request to one business at a time. The customer may have approached other businesses independently. Contact them by the deadline you accept. If they report no contact, we will warn you and check their current need before offering a replacement. If they request another business because the introduction did not work out, we will resolve the previous allocation and tell you before re-offering. A replacement listing states that details were previously introduced. The same business cannot buy the same request twice.

Customer contact

After confirmed payment, you receive the customer's contact details and they receive the business name and contact details you consented to share. Use the customer information only for this requested work. Keep it private. Agree any visit, work, price and payment directly with them.

Invalid enquiries and refunds

Contact us within seven days if the contact details are invalid, the request duplicates one you already received, or the listed work is materially inaccurate. We review the evidence and refund the introduction fee where the enquiry is invalid. A genuine enquiry that does not become a job is not, by itself, invalid. A payment taken without a valid allocation is refunded. No further payment or subscription is required to request a refund.

Notifications

Requesting a notification is free and does not buy, reserve or guarantee access to a lead. It does not subscribe you to unrelated marketing. Cancel from your notification link.

Questions or refund requests: hello@yorkshirelawnandgarden.co.uk.