Legal
Last updated: 30 September 2026.
Yorkshire Lawn & Garden ("we", "us") is operated by Coalesce Local Ltd, company 17408713, registered at The Laurels, Coneysthorpe, York, YO60 7DD. We are an independent introduction service that connects homeowners in Yorkshire with self-employed local gardeners. You can contact us at yorkshirelawn@gmail.com.
When you submit the assessment form, we collect the information you provide: your name, postcode, phone number, email address, service type, garden size, access notes, timing, scope, photos if the upload feature is enabled, and anything else you write in the notes field. We also record operational details such as submission time, source page, consent preferences, postcode lookup result, and limited technical information used for fraud, duplicate-submit and abuse prevention. IP addresses may be hashed before storage where we only need a repeat-submission signal.
We use your information to respond to your enquiry, match your request to an operator who covers the postcode and service type, send service updates, support quoting and scheduling, check whether the job was handled properly, prevent spam or misuse, and deal with support issues, complaints or disputes. With your agreement, the new assessment can create a paid introduction. We show gardening businesses a summary of the work and your postcode area. Your name, full postcode, email, phone number and written notes are not included in that public summary. When you submit the current form and agree to the introduction, we can offer a clear routine enquiry straight away. One suitable business can pay us an introduction fee to receive those details for the requested work. Earlier enquiries sent under a confirmation-first process still require that confirmation. We tell you which business has taken your enquiry and share its contact details with you. The introduction is free for you. We ask before offering a replacement introduction. We do not sell your information for unrelated marketing.
The new assessment is saved directly to our Cloudflare platform, with its acknowledgement email queued at the same time. Older forms on other sites may be processed by Web3Forms, which delivers a copy to our inbox. Our operator platform runs on Cloudflare Workers, D1 and R2. We may use Postmark for service email, Twilio for SMS notifications, postcodes.io for postcode lookup, and Google Workspace or Gmail for inbox handling. These providers process data only so the service can operate.
Submitting the new assessment does not sign you up for marketing. We do not add quote requests to a general marketing list. If the form records that you do not want marketing or non-service follow-up, we store that preference and use it to avoid contacting you for that purpose. We may still contact you about the request you submitted.
Businesses can choose free enquiry alerts separately from buying a lead. We store their email, chosen work types and postcode areas, confirmation and unsubscribe records, and message delivery results. We send these alerts with consent after email confirmation. Every alert has an unsubscribe link; withdrawing consent does not affect access to an existing purchase.
We may send a relevant platform introduction to a limited company using contact details published on its own website or an official business source. Where those details identify a person, we use our legitimate interest in introducing a relevant business service, check the source and contact history, and keep the approach limited. We do not automatically subscribe researched businesses to ongoing alerts. You can object or unsubscribe using the message link or by replying to the email. We keep a minimal suppression record to honour that choice. We do not use email tracking pixels for these invitations or alerts.
If you ask Coalesce Local for help through the business page on the enquiry board, we collect your business name, email, selected area of interest, optional website and the problem you describe. We also keep a confirmation record and limited technical information to prevent repeat or abusive requests. We use these details to confirm that you made the request, assess it and reply with a possible next step. The request is stored on our Cloudflare platform; Postmark sends the confirmation email, and our team receives a copy after you confirm. We do not share this request with gardeners, add you to gardening alerts or sign you up for unrelated marketing. Any paid work is discussed and agreed separately. You can ask us to delete the request using the contact address above; the general retention period below also applies.
We keep lead, job, message and support records only for as long as we reasonably need them to run the service, handle follow-up questions, prove what happened, improve matching quality, or deal with complaints and legal obligations. That is usually up to 24 months, although some operational audit records may be kept longer in a minimised form. You can ask us to delete your data by emailing yorkshirelawn@gmail.com.
Under UK GDPR you have the right to access, correct, or delete the personal data we hold about you, and to complain to the Information Commissioner’s Office if you think we’ve handled your data incorrectly. Contact us first at yorkshirelawn@gmail.com and we will respond within 30 days.
We record which assessment steps are reached, field names with validation errors, and whether submission succeeds. We do not put your typed field values in those measurement events. Your draft remains only in the open page until you submit it; closing and reopening the form in that page preserves your answers, while reloading clears an unsent draft.
On the enquiry marketplace we count public page views, navigation, filter use, form starts and attempts, purchase-button clicks, and save or share actions. These counts do not include contact-field values, private links, full referrers, IP addresses or a persistent visitor identifier. A random page identifier groups actions within one page load; it does not identify a person or track them between days. Raw marketplace measurement events are retained for 30 days. A save-button click is not proof of a saved shortcut or a won job. You can switch off these counts on the board; only that requested preference is stored on your device. We also respect browser Do Not Track and Global Privacy Control signals for these counts.
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